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Professional Services Consultant Automation

Sofia, Bulgaria

Professional Services Consultant Automation

Location: Sofia, Bulgaria

Job Summary:
The Professional Services Consultant works jointly with a Solutions Architect and Customer Success Director to help grow the Professional Services business in the region. You will act as a developer on our solution through assisting the development of solutions in accelerated incident resolution. PS Consultants leverage their in-depth knowledge and expertise of our products, to help our clients make the best use of our products. At our company, we are looking for very strong individuals who have the ability to work in a team, willing to work hard and bring their ingenuity to increase the success of the group. Our team consists of a strong sense of pride in their performance, have an appetite for innovation and enjoy contributing to the success of the company on a daily basis.

• Act as an integral member of the Professional Services team, taking responsibility for developing solutions from a technical perspective.
• Be a self-starter and pro-active member of a team
• Ability to interpret pre-defined workflows relating to business processes
• Build automation artefacts using re-usable building blocks (Content) and Runbooks, on time and against defined business requirements
• Ensure all artefacts and associated assets conform to all appropriate standards
• Adhere to agreed methodology, governance and controls.
• Adapt and build account specific versions of the standard use cases
• Take ownership and support the testing of account specific use cases
• Manage any required integration of task automation from the Automation Task SMEs
• Commission and manage acceptance into service agreed automations
• Manage the assets within the Automation Library relating to BAU activities
• Identify opportunities for continuous improvement and optimization
• Train and support Resolve’s indirect channel partners as directed by management.
• Act as a product enhancement feedback loop with Product Mgmt. and Engineering.
• Help with development of internal and customer facing documentation.
• Ability to be a trusted advisor to customers.

Required Qualifications:
• 3+ years of experience as a Developer working with System Integrator or a similar experience in Dev Ops environment
• Working knowledge of one or more software automation and service management solutions like Remedy, BMC, CA, IBM Tivoli, IPSoft, ServiceNow, Automic, Blueprism or HP Orchestration solution
• Experience working in an enterprise-type software consulting, implementation, and training experience a plus
• Ability to interpret customer needs and develop strong technical solutions aligned with business value
• Bachelor’s Degree or equivalent
• Strong written and verbal communications
• "Whatever it takes” attitude for customer success
• Able to thrive in a start-up environment, self-motivated with strong self-development ability
• Technical knowledge of software automation and/or service management framework and solid understanding of application stacks, multi-tier applications, etc.
• Understanding of integration API’s
• Experience and understanding of project life cycle
• Experience of continuous improvement and Agile development methodologies
• Experience of the service and technical requirements
• Flexible, quick to learn
• Methodical, attention to detail
• Excellent analytical problem-solving skill
• Strong knowledge of process, tools, architecture, access, settings
• Knowledge of operating systems and administration tasks like MS Windows/Unix/Linux
• Ability to understand and write scripting code (groovy preferred but, not essential)
• Ability to create, modify and understand shell scripts (UNIX/Linux) and batch files (Windows)
• Hands-on experience with one of the following databases: Oracle, MS SQL, MySQL

For more questions, you can write to neli(@) 
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