Jobs at Neli Petkova / Talent Garden Coaching

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Customer Support Agent

Remote, Europe

Customer Support Agent

Location: Birkirkara, Malta / Remote, Europe

We are looking for a Customer Support Agent to join our expanding team. The successful candidate will have excellent communication skills, possess a keen sense of relaying technical and operational solutions in a user-friendly and professional manner to all customers.


  • Maintain excellent customer service levels
  • Provide prompt, courteous service to all external and internal customers
  • Assisting merchants and partners with general queries
  • Assist any individual contacting the service desk
  • Resolve queries via telephone, and email correspondence
  • Must be able to troubleshoot errors/issues reported before escalating further
  • Provide technical integration support to all clients
  • Attracts potential customers by answering product and service questions
  • Provide Second Line Support to partners
  • Contributes ideas and suggestions to improve on service delivery
  • Collaborates with other departments to resolve problems, facilitate solutions and enhance customer service delivery
  • Adheres to all company policies, procedures, and guidelines
  • Identify recurring incidents and trends, and escalate appropriately
  • Monitor for problems, taking immediate action where possible and escalating when required
  • Perform, organize, and streamline operational tasks to reduce the potential for errors
  • Ensure knowledge base is kept up to date
  • Contribute toward/lead continuous improvement efforts/initiatives
  • Performs other related duties as assigned by management
  • Continuously learning and improving product and job knowledge in order to deliver service excellence
  • Keeping abreast with changes and updates to the company’s product and services


  • The ability to work in a dynamic environment and under pressure
  • Be able to work independently and as part of a team (a team player)
  • Have good knowledge and experience in MS office
  • Must be customer orientated and service driven
  • Excellent written and verbal communication skills in English
  • Proactive and excellent problem-solving skills
  • Must be organised and detail orientated


  • Qualification - A levels or higher
  • 2+ years’ experience in a customer service environment with exposure to IT operations or Service industry, Fintech or banking preferred
  • Willing to work flexible schedule and occasional overtime when needed
For more questions, you can write to neli(@) 
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