Customer Success Specialist
Location: Sofia, Bulgaria
We are makers, problem solvers, innovators, visionaries, geeks, nerds, rebels. We love to work together because we respect our differences, shortcomings, and way of thinking. We do our best in every single thing. We value every customer because we understand they have committed the success of their business to us.
We simplify the cloud technologies and share our knowledge and experience with our customers through the products and services we are building.
We believe creativity doesn’t have a schedule or a workplace, but if you want to work in an office, we have a few.
If you are Jedi looking for something more than just an assignment or a job to pay the bills, we are waiting for you to join our Customer Success Team in Sofia.
So, what’s the role all about?
* Communicate with developers and marketers using chat, email, and phone;
* Provide online assistance for our products and services;
* Answer customer’s queries in a timely and professional manner;
* Collaborate closely with other team members and colleagues in the office;
* Guide customers into finding the best solution for them;
* Preparing blog posts and articles that are helpful to our clients;
* Take part in additional activities you would find interesting for you.
What are we looking for:
* Fluent written & spoken English language. Another language is a plus.
* Friendly and communicative approach;
* Desire to collaborate in a team;
* Self-driven character;
* Customer success orientation;
* Ability to quickly deal with challenging situations;
For more questions, you can write to neli(@) talentgardencoaching.com
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